Privacy Policy

Effective Date: 27 October 2026

Lesetja Occupational Therapists ("we", "our", "us") is committed to protecting your privacy and ensuring that your personal information is handled in accordance with applicable South African laws, including the Protection of Personal Information Act (POPIA).

This Privacy Policy explains how we collect, use, disclose, and protect information obtained through our website: www.lesetjaot.co.za.

1. Information We Collect

We may collect the following information:

• Full name
• Email address
• Telephone number
• Physical address
• Information submitted through contact forms
• Appointment requests and enquiries
• Medical and occupational therapy information where necessary
• Website usage and analytics information

2. Health and Medico-Legal Information

As an Occupational Therapy and Medico-Legal practice, we may collect healthcare-related information necessary to provide assessments, reports, treatment recommendations, and medico-legal services.

Such information is processed with strict confidentiality and in accordance with applicable healthcare and privacy regulations.

3. How We Use Your Information

Your information may be used to:

• Respond to enquiries and requests.
• Provide occupational therapy services.
• Arrange appointments and consultations.
• Conduct assessments and evaluations.
• Prepare medico-legal reports.
• Communicate with referred attorneys, advocates, medical professionals, and authorized representatives.
• Improve our services and website performance.
• Meet legal and professional obligations.

4. Legal Basis for Processing

We process personal information based on:

• Your consent.
• The provision of healthcare services.
• Compliance with legal obligations.
• Legitimate business interests.
• The protection of your vital interests.

5. Information Sharing

We do not sell, rent, or trade personal information to third parties.

Information may be shared only when necessary with:

• Healthcare professionals involved in patient care.
• Referring attorneys, advocates, and legal representatives.
• Insurance providers and medical schemes.
• Regulatory authorities where required by law.
• Service providers assisting with website administration.

6. Data Security

We implement appropriate technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, loss, or destruction.

While reasonable precautions are taken, no online platform can guarantee absolute security.

7. Cookies and Analytics

Our website may use cookies and analytics technologies to improve user experience and monitor website performance.

You may disable cookies through your browser settings; however, doing so may affect website functionality.

8. Retention of Information

Personal information is retained only for as long as necessary to:

• Provide healthcare services.
• Maintain professional records.
• Comply with legal obligations.
• Resolve disputes and enforce agreements.

9. Your Rights

You have the right to:

• Access your personal information.
• Request correction of inaccurate information.
• Request deletion where legally permissible.
• Object to certain processing activities.
• Withdraw consent where consent forms the basis of processing.
• Lodge a complaint with the Information Regulator of South Africa.

10. Children's Information

Where services involve minors, information will only be collected and processed with the consent of a parent, guardian, or other legally authorized representative.

11. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such external sites.

12. Changes to this Privacy Policy

We reserve the right to modify this Privacy Policy from time to time. Any changes will be published on this page and become effective immediately upon publication.

13. Contact Information

POPIA Compliance Notice

Lesetja Occupational Therapists is committed to processing personal information lawfully, fairly, transparently, and securely in accordance with the Protection of Personal Information Act (POPIA) of South Africa.